FAQs

 

 

Shipping and Delivery

 

We are proud to offer shipping services that currently operate in the 50 Continental States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.

 

 

How do you ship packages?

 

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

 

 

Do you ship worldwide?

 

We do not offer international shipping at the moment, but sign up for updates to be notified when we go worldwide!

 

How long does shipping take?

 

Shipping time varies by location. These are our estimates:

*Estimated Shipping Time

United States10-20 Business days

*This doesn’t include our 2-5 day processing time.

 

 Do you provide tracking information?

 

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

 

 My tracking says “no information available at the moment”.

 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

 Will my items be sent in one package?

 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

If you have any other questions, please contact us and we will do our best to help you out.